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1.4

So i called these guys this morning because my computer was having some serious issues, I googled Microsoft CS, and saw their phone number. I got suspicious when they asked for a credit card, I put them on hold because ' I needed to find my credit card' my girlfriend and I googled the number and we could not find any connection to Microsoft, so hung up.

They called right back almost demanding that I pay for their service but told them my IT-team can help and he sounded frustrated saying, but they are not windows experts you need a windows expert. I think he realized it was a bit dramatic, and he told me it was ok, he wouldn't force me but my IT-Team may only make the issues worse. My girlfriend found the correct number to call, and I asked them about the number, Microsoft asked me to report them and so I did. I also message Microsoft's customer support twitter, they gave me the resources to report my phone support.

I called my phone support back to let them know I fixed the issue, asked them to close out my account (Microsoft always opens a free account to help) he seemed very confused by what I meant. They told me, 'oh it's a temporary solution, we need to connect to your computer for a permanent solution'. They tried to get me to download this software so they can remote connect, this is not standard MS process, they can connect to your computer by generating a key from your search button. I explained why don't we just generate the key like last time, again he was very confused by what I meant.

And insisted I download the service, because it was easier, i mumbled "It was easier last time" just to irritate him. I then told him MS messaged me on twitter saying the number is not associated with them. The guy sounded shocked, then said "You know what? I think this is a prank call so I'm going to hang up now." In short they didn't get my info and I managed to waist their time.

My Phone Support? More like "My Phony Support", Bet you guys never heard that wise crack.

In all seriousness though, be careful what information you give them. Microsoft will ALWAYS open a free account for you when working with them to confirm your progress and will close it out when done, no charge!

Reason of review: Poor customer service.

Preferred solution: File the company as a scam, so that no one looses money to them. I luckily didn't pay them one cent!.

My Phone Support Cons: Theyre a full on scam.

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