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I want a refund! I’m disabled and too sick to call and ask for a refund, but please issue me one today.

The only suggestion the tech gave me in a two hour call was to uninstall and reinstall the Excel app, which I had done prior to ever having called for help! After two hours, a supervisor said we needed to conference with Apple and then transferred me and then he promptly left the line. Apple said its Excel’s problem and the missing file must be on their server but they can’t find it?? I worked over a year on a workbook and it’s just LOST!!

The representative is in India so it’s difficult to understand and I am JUST OVER WHAT COUNTS AS ACCEPTABLE BUSINESS PRACTICES TODAY of waiting 18 min for a human or the ever present “sorry, there’s just nothing we can do”!

I WANT MY MONEY BACK, please... TODAY

Reason of review: Bad quality.

Monetary Loss: $100.

Preferred solution: Full refund.

My Phone Support Cons: Everythikng, Laugauge barrier, Could not do what they guaranteed and still took my money, Service and poor communication problems issue not resolved.

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Guest

It happened to me. At the price of $249.95!!

After the conversation I looked up Microsoft and got them. I called credit card company and had them cancel transaction.

They did. Cancel thru your credit card company!!

Guest

Sorry, this is not their website. They are scammers.

You will not get your money back. Avoid all future contact with them.

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